Cancellations and Refund Policy

At iWills, we strive to provide a seamless and satisfying experience for our users. However, we understand that circumstances may arise where you need to cancel an order or request a refund. Below is our policy regarding cancellations and refunds:

Cancellations

If you wish to cancel your order for an online will, please contact our customer support team as soon as possible. We will do our best to accommodate your request, however, please note the following conditions:

  • If you cancel your order within 24 hours of placing it, you may be eligible for a refund, provided that the draft will has not been delivered electronically. However, please note that a minimum cancellation charge of Rs. 200 will be levied. Once the draft will has been delivered, no cancellations will be allowed.
  • Once the online will creation process has started, cancellations will not be possible, except in cases of technical issues preventing completion or duplicate charges.

Refunds

We offer refunds in certain circumstances, including:

  • Technical issues preventing the completion of the will creation process
  • Duplicate charges for the same order

If you believe you are eligible for a refund, please email our team at hello@iWills.in within 24 hours of initiating the will creation process. Refunds will be issued to the original payment method used for the purchase and typically processed within 5-7 working days.

Pricing

Please refer to our pricing page for information about the costs associated with our will creation, notarization, and registration services.

Shipping Policy

Our services are provided digitally and no shipping is needed.

  • For digital documents, there is no shipping required. The draft will document will be delivered electronically immediately upon completion. If there any expections it will be delivered in 48 hours.
  • For wills requiring notarization and registration, the draft will be sent electronically and we will book a slot with you. Please allow 7 to 40 days for scheduling an appointment to either register or notarize your will. Please note that the registration process is subject to the availability of appointments at the registrar's office.

Contact Us

If you have any questions or concerns regarding our Cancellations and Refund Policy, please don't hesitate to contact our customer support team: